Private Concierge

Concierge services:

Hotel reservations

Restaurant reservations

Arranging for spa and wellness services

Arranging beauty services (skin treatment, manicure and pedicure, hair salon)

Booking a Rolls-Royce ride

Selling RGPC tickets

Arranging transfers and limousine service

Arranging car rental

Providing laudry and dry cleaning services


Ensuring an outdoor guarded car park or garage

Copying, printing of documents, and other secretarial services

Storage of luggage

Ensuring stabling and related services

Horseback riding or carriage

Golf course recommendation and reservation


Post event activities:


Ensuring a tour of Mariánské Lázně

Excursions – Kynžvart Chateau, Teplá Monastery, Bečov nad Teplou, Loket Castle, Cheb Town, Karlovy Vary, Františkovy Lázně

Ensuring a full-day private tour of Prague

Providing Jamiroquai concert tickets at the Prague O2 arena - 25 May 2019 at 20:00.


What is concierge

Each 5* hotel has a CONCIERGE service. The hotel guests can turn to concierge with various requirements and wishes. Concierge is, in most cases, strategically located in the main lobby and is the main communication point between hotel guests and the hotel.


Concierge is described by clients as a person who does everything possible to satisfy the guest's requirements and wishes. Here is a list of a few daily tasks that a concierge must handle:

  • Hotel reservations
  • Flight tickets reservation and managing any related changes
  • Arranging tickets for cultural events
  • Incoming and outgoing mail
  • Messages to guests
  • Arranging transfers and taxi services
  • Arranging sightseeing trips, booking of guides
  • Restaurant reservations
  • Shopping tips
  • In other words: anything which is legal and moral

In addition, a concierge must manage all possible and even impossible requirements; however, if the concierge is successful in meeting these requirements, he is usually properly rewarded.

Each concierge builds a network of colleagues and contacts during his career, who often help to simplify his work. As a quote says: "A concierge is as good as his contacts".




An interesting description of the word "concierge" is known to the world. It is possible that it comes from the Latin "conservus" or "fellow slave".  However, the members of Les Clefs d'Or themselves prefer the derivation from the French name from the days of feudalism "comte des cierges" or "candle guard". These people were best informed about the organization and holding of events in the palaces, and were also responsible for adequate illumination and replacement of extinguished candles. Over time, the "comte de cierges" became responsible for handling all requests and needs they received from the tenants, but also for the kitchen and the preparation of meals for the nobility.

In the Middle Ages, the concierge became a so-called "keeper"- he was in charge of government buildings, castles and châteaux. In Paris, one famous prison was even named „Conciergerie“ in honor of its guards, who guarded the keys and assigned cells to convicts.

At the beginning of the 20th century, international tourism was experiencing a boom, mainly thanks to the rising popularity of the rail and US travel to Europe by ocean liners. At that time, the Swiss hotels, which were among the most renowned in Europe, decided to create a new job: Hall Porter. These first modern-day concierge were responsible for everything from securing horse carriages that were waiting for guests at the train, welcome to the hotel to  meeting all requests and wishes during their stay at the hotel.

Over the following years, this trend has spread rapidly across Europe and concierge has become an indispensable part of the services provided to the most demanding clientele.


Private Concierge

Private Concierge s.r.o. was established in 2012 by Ing. Marek Pšenička as a concierge boutique-type agency. We provide services with a true sense of detail in the standard of five-star hotels and private banks.

In fulfilling the wishes and requirements of our clients we use contacts obtained from many years of experience in tourism, the hotel industry and gastronomy. The team of co-operating experts is led by Marek Pšenička, who graduated from the Institute of Hospitality Management in Prague.

He also served as head of concierge at luxury Prague hotels Kempinski Hybernská Prague and The Augustine. He was also a member of the international Les Clefs d'Or association, which brings together concierge agents from the best hotels in the world.

In 2015 we were selected by the prestigious Top Class magazine to build an itinerary for a unique weekend as an inspiration for its readers.



We will reliably provide you with standard or VIP tickets for sold-out concerts in the Czech Republic. We mainly specialize in cultural events held at the Prague O2 arena, the Sinobo Stadium, the Tipsport arena, Forum Karlín and the Letňany Airport.

Sports events

We seek out the best places and exclusive tickets for sold-out or difficult-to-access sports events. We arrange meetings with selected athletes and their implementation team, or visits behind the scenes in sports.




Tailor-made travel

We provide comprehensive services in the field of luxury travel and tailor-made business travel. We make hotel reservations, restaurant reservations, issue flight tickets, arrange for airport VIP service and lounges, and arrange transfers or private guides at the destination.


Incoming tourism

We arrange private tours of the historical UNESCO cities of Prague, Český Krumlov and Kutná Hora, the spa town of Karlovy Vary, the Karlštejn Castle or the Terezín Memorial for foreign incoming tourism clients. We have the best professional guides and experienced drivers in the Czech Republic.